Refund policy

You will need to inform us within 24 hours of receiving the package and only via email at info@musclenectar.com

Returns & Replacements will only be accepted under the following conditions:

  • The product has a remaining shelf life of 3 months or less.
  • The product was damaged in transit.
  • The product is missing from the order.
  • The product has visible physical defects.

Products that do not meet the above criteria will not be eligible for return or replacement.

It is mandatory to share a video evidence of unboxing (recording video with 360° of all corner edges of outer box and then the unboxing in continuous recording mode). Claims without video proof will not be entertained.

Guidelines for unboxing video:

  • While taking the video a 360-degree of outer packing is a must to confirm that no tampering is done.
  • If we find any tampering with the Muscle Nectar tape we are fully liable to reject the claim.
  • Failing to provide video as per guidelines will lead to rejection of the claim.
  • The final decision of accepting or rejecting the claim will be taken by team Muscle Nectar.

Any damage/missing product claim will be approved, rejected, or refunded within 10-15 working days by our team.

Return requests will be validated over the email by Muscle Nectar and instructions on how to return the product will be provided via a confirmation email. The product (s) should be returned within 7 working days of receiving the confirmation email. On receipt of the returned product, Muscle Nectar will proceed to inspect the same and validate the claim. Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you. The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s). Refund cheques will be made in the registered name of the customer only.

You will be updated throughout the return process at the following stages:

  • A validation call on receipt of the return request.
  • Instructions via a confirmation email following the validation call.
  • Confirmation of receipt of the returned product.
  • Update on inspection and validation of the claim within 7 business days of receipt of the product.

You will be responsible for the shipping costs associated with returning your item.

As all products offered by Muscle Nectar are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund. The onus of evaluating suitability of a product for a particular lifestyle, state of health or preference lies entirely with you.

Return/Refund Policy for near to expiry products
Clearance sale products are sold at heavy discount rate. The expiry date is clearly mentioned on the website for all the products offered under clearance sale. Once the product is purchased under this offer, it will not qualify for any return, exchange or refund under any reason.

Always consult with a qualified healthcare professional prior to taking any dietary supplement.