At MUSCLE NECTAR, we know from first-hand experience that sports nutrition is a very personal thing. While we do everything we possibly can to surpass your expectations every time, we know that very occasionally a product might not quite hit the spot for your personal needs and that’s why we offer 30 Days Money Back Guarantee.
100% Money Back Guarantee
We are so confident in the quality and efficacy of our products that we formulate, and we want you to share our confidence! That's why we back every sale with 30 days Money Back Guarantee.
How It Works
After you purchased the item, it is covered in our 30 Days Money Back Guarantee. All that we ask is that you are responsible for the cost of returning the product back to us. We will only be able to offer you a partial credit based on the volume you return. We will weigh the product on its return and credit you the value of the product that is left. Our process is very simple. Email to us the reason of refund/dissatisfaction and return the product to us. We will refund the proportional purchase price of the returned product excluding shipping charges.
Terms & Conditions
These terms and conditions govern our (MUSCLE NECTAR) 30 Days Money Back Guarantee. By using this service you (THE CUSTOMER) accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this service.
- MUSCLE NECTAR offer to take back product and refund you the remaining value of the product based on the volume you return.
- The responsibility and cost for returning the product to us belongs to you. We recommend using a “tracked” parcel service as we cannot take responsibility for any returned product that fails to arrive back with us.
- Once the product has been received by us we will weigh the contents and credit back (in your personal bank account) the difference amount. As an example: A purchase of a 1kg bag at ₹2999 returned to us and weighed at 0.5kg (50%) will have ₹1499 (50%) credited to your personal bank account.
- 30 Days Money Back Guarantee is valid only once per consumer.
- All returned product will be weighed within 3 working days of receipt.
- Once weighed Muscle Nectar will email you with the recorded weight and the proposed value of amount to be credited.
- Once accepted by you (by email) the amount will be credited to your bank account.
- Refunds will not be given in the form of cash or refunds to credit cards but it will be transferred to the customer personal bank account within 7 business working days.
- 30 Days Money Back Guarantee applies to only products purchased directly from our website and excludes all third party sales.
- Order number must be provided in order for us to validate and process your return. Any claim without a legitimate order number will be rejected.
- MUSCLE NECTAR will use their own in-house digital scales to weigh the goods upon receipt. These scales are calibrated on a regular basis by an independent 3rd party organisation to ensure accuracy. All decisions on actual weights are final.
- These terms and conditions in no way negate your statutory rights as a consumer.
- Free Referral Products do not qualify for the 30 Days Money Back Guarantee.
- MUSCLE NECTAR reserves the right to remove and or amend this service at any time without prior notice.
- Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with said breach, including, but not limited to, suspending your access to the website and/or prohibiting you from accessing the website.
- We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the 30 Days Money Back Guarantee from the date of publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
- These terms and conditions constitute the entire agreement between you and us in relation to your use of our 30 Days Money Back Guarantee and supersede all previous agreements in respect of your use of this service.
- Offer not applicable on Accessories.